Last updated February 1, 2006

At North Coast Wine Group we take your privacy seriously. To demonstrate our firm commitment to protecting the privacy of our visitors and customers we have created this privacy policy effective May 1, 2004 for our website: www.winebyphone.com. 

Information Collection and Use

North Coast Wine Group, LLC is the sole owner of the information collected on winebyphone.com. North Coast Wine Group collects personally identifiable information from our users at several different points on our web site such as placing an order or signing up for our email list.

IP Address

We use your IP address, which is the Internet address of your computer, and information such as your browser type and operating system as part of our web site statistics program. This information helps us learn about the geographical distribution of our website visitors and the technology they use to access our site. 

Ordering

When you place an order with us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, shipping address and phone number) and financial information (such as credit card number, expiration date and billing address). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. The information is taken in a secure area and is encrypted for your protection.

Gift Recipients

We collect contact information for gift recipients in order to fill gift orders. We do not contact the gift recipient unless you have specifically asked us to do so. All order confirmations and order tracking information will be directed to the person who placed the order. 

Information Sharing 

Sharing Information with Third Parties

We will never sell, rent, lease or give away your information to third parties for purposes of building contact lists or anything of that nature. 

We use outside shipping companies to deliver orders and a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.

Service Providers

We use Vertical Response for our email list sign up and to collect optional customer information that we use to get a better understanding of how we can best serve your needs, and to create and send emails to those who have signed up on our email list. Vertical Response is prohibited from using your personally identifiable information for any other purpose and they have their own strict privacy policy. If you have concerns about this email service provider, please use the link above to learn more about them and to read their privacy statements.

Business Transaction Exception

In the event that North Coast Wine Group goes through a business transition, such as a merger, or being acquired by another company, all of the customer information including financial records and consumer information we have collected may be transferred to the new company.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our web site.

Cookies

A cookie is a small text file containing information that directly relates to the user’s visit to our web site that is stored on the user’s computer. We use cookies on this web site however we do not link the information we store in cookies to any personally identifiable information you submit while on our site. Any information placed in the cookie is accessible only to North Coast Wine Group and will NOT be sold or shared with anyone else under any circumstances. Our site uses cookies to keep track of your shopping cart until you place your order. We also use cookies for tracking the results of our advertising campaigns.

If you reject cookies, you may still use our site. The shopping cart uses cookies to remember what you have placed in your shopping cart until you check out. With cookies enabled, the shopping cart will remember what was in your cart for a short period until you check out. Should you reject cookies and leave the site before going through the check out process, the shopping cart will not remember your selections.

Log Files

As is true of most web sites, we gather certain information automatically and store it in log files. This information contains internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track user’s movements around the site and to gather demographic information about our user base as a whole.

We use a third party web statistics service called Hits Link that uses cookies and log files to track non-personally identifiable information about visitors to our site. The information captured allows us to view reports about our site usage statistics so we can continue to improve our web site content.

Links to Other Sites

This web site contains links to other sites that are not owned or controlled by North Coast Wine Group and we are not responsible for the privacy practices of such sites. North Coast Wine Group is not responsible for any content on any linked sites or for any goods or services available from them. We encourage you to be aware when you leave our site and to read the privacy policies of each and every web site that collects personally identifiable information. This privacy policy applies only to information collected by this web site.


Security

The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order form, that information is encrypted and protected with the best encryption technology in the industry - SSL (secure socket layer), provided by VeriSign. While on a secure page, the lock icon on the bottom of web browsers such as Microsoft Internet Explorer or Netscape Navigator will appear locked.

Choice/Opt-Out

If you no longer wish to receive promotional communications, you may opt-out of receiving them by following the instructions included in each email or you may contact us by phone using our toll-free number 877-946-3590.